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1 - RMA’s (Return for Credit)

An RMA will only be authorized under the following conditions:

  • request needs to be submitted and returned within 30 days of the date of our sales invoice
  • Products sold on a non-returns basis are excluded (e.g. Non Stocked/bespoke purchase from Vendor).
  • If the product(s) are not received by Network PCB within 30 days of authorization then the RMA will expire and the goods will be rejected at the warehouse if received after this time, or you will be asked to arrange a collection
  • product(s) must be returned to Network PCB in its original condition (unopened and in original packaging). Failure to return any item (Evaluation Returns Excluded) or component in original condition will result in a credit not being issued.
  • Licenses, Smartnet & Maintenance Contracts are subject to Vendor approval and will only be authorized for Credit upon this approval being granted.

Restocking Fee

Authorized RMAs may incur a Restocking Fee (at our discretion), unless the reason for RMA is a result of Network PCB error.

The restocking fee, should we choose to apply, is 15% of the total value of products or £50/$50/50 Euros (currency on order) whichever is higher.


Credit Notes

The amount credited will be the original sale price as invoiced less any Restocking Fees.


2 - RMA’s (Return for Replacement / Repair)

A RMA will only be Authorized if the product(s) falls into one of the following two categories

  1. DOA (Dead on Arrival)
    2.
  2. In-Warranty

DOA’s

Products found to be defective out of the box or “dead” on arrival, may be returned for replacement in accordance to Vendor Terms and Conditions.


In-Warranty

Network PCB will review the RMA request and evaluate with regard to the manufacturer’s warranty terms.

If Network PCB are to process the warranty, a replacement or repair will be coordinated with the manufacturer.

In the event that the warranty claim is not handled by Network PCB, then an alternative contact will be provided.


Advance Replacements

If an item is deemed to be 'network critical' then it is advisable to purchase a maintenance contract for that item.

Advance replacements may be provided but this is at the Network PCBs’ discretion

If an Advance Replacement is Authorized,the product(s) will be invoiced at current pricing.

A full credit will be issued once the defective item(s) have been returned to Network PCB.


3 - Returns Procedure

  • Product(s) must not be returned until you receive Authorization, in the form of a Returns Material Authorization number, and shipping advice.

  • Product(s) returned without Authorized will be returned at the Reseller’s cost.

  • Once the RMA request has been approved, you must return the product(s) to Network PCB.

  • For DOA and faulty RMAs please ensure that the shipment is clearly labelled with the RMA number.

  • For Commercial Returns it is important that these items are undamaged and in their original packaging with all labels, tags, barcodes still attached. Please do not apply tape or write on any of the packaging, it is part of the product being sold and needs to be in a re-saleable condition. If necessary place product in another box or shrink wrap.

  • Please ensure that the RMA number and Returns Address is written on the additional packaging, Failure to do this may result in a delay in processing the RMA or the product(s) may be returned to you.

  • Network PCB accepts no responsibility for loss or damage incurred in transit. The product(s) will not be considered returned, unless a duly authorized Network PCB representative has issued a signed receipt.

  • When the product(s) arrives at the Network PCB, it will be checked to ensure that the contents match the RMA that was authorized and if not, the product will be returned at the Reseller’s cost.

4- Damaged and Lost In Transit

  • If items in transit show visibility of damage upon arrival, then you should reject the shipment.

  • If you choose to accept the goods, you need to make sure that when signing the carriers POD receipt, it is clearly identified in writing on the POD that damage has been noted.

  • You MUST notify the Network PCB Customer Service Team of any damaged or lost in transit claims within 5 working days of receipt of invoice. Failure to follow these process may invalidate your claim